Generally the family doctor lives in your neighborhood, and for non urgent visits you should go to him. In case you cannot leave your house, the doctor will make a house call. In case you need the assistance of a specialist, you need the recommendation of your family doctor.
If you need a doctor after office hours, between 17:00hr and 08:00hr (when family doctor can no longer be reached) you need to call the hospital and to make an appointment and go to the first aid department of the hospital. In case of emergency you can go to the emergency department immediately.
 
In case of emergency and you need immediate assistance, call the national Emergency number 112. Here you will be inquired whether you need an ambulance, the police or the fire department. They will connect you to the right department. In case you need the police but it’s not an emergency, call 0900-8844.

It’s very important to take a proof of health insurance with you!